Frequently Asked Questions

Here, youā€™ll find answers to the most common questions about our products, orders, shipping, and exclusive drops.

If you donā€™t find what youā€™re looking for, feel free to contact usā€”weā€™re here to help!

Orders & Shipping

How long does it take to ship orders?

Please allow 2-7 business days for Rave Culture to ship your order.

You will receive an email once your order has been fulfilled, where you will also be able to track your order.
How long will it take to receive my order?

The belowĀ shipping times provided are estimates and may vary depending on the destination and external factors.

  • Germany:Ā 1-7 business days
  • Belgium, Denmark, France, Luxembourg, Netherlands, Poland,Ā Czech Republic, Austria:Ā 2-7 business days
  • Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary:Ā 2-10 business days
  • Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania:Ā 2-10 business days
  • Great Britain:Ā 2-10 business days
  • Albania, Norway, Serbia, Iceland, Bosnia and Herzegovina:Ā 2-10 business days
  • Switzerland, Liechtenstein:Ā 1-7 business days
  • USA and Canada:Ā 10-21 business days
  • Brazil, Japan, Turkey, Macedonia,Ā Mexico:Ā 10-21 business days
  • Australia:Ā 10-21 business days

Weā€™re doing our best to deliver it promptly for you.

Products

Will Sold Out items be restocked?

At this moment, we canā€™t say much about restocks of Sold Out items.Ā 

Stay tuned to our website and social media for updates on restocks and new releases!
Will Limited Edition items be restocked?

Sold out Limited Edition items will not be restocked. Other Non limited edition items may be be restocked in the future.

Stay tuned to our website and social media for updates on restocks and new releases!

Returns & Exchanges

What is your return policy?

Please check our Return and Refund Policy here.
Can I return an item?

At Rave Culture, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help.Ā 

Please review our return policy here to understand our guidelines and visit our Returns Portal here to make a return.
Can I exchange an item?

We do not offer direct exchanges. If you wish to exchange an item for a different size or product, please follow the return process and then place a new order for the desired item.

Please review our return policy here to understand our guidelines and visit our Returns Portal here to make a return.

Ravers Club

Does it cost anything to join the Ravers Club?

The Ravers Club is free to join!
Can I buy extra points?

No, you cannot buy extra points. All points are earned through purchases, referrals or completing other tasks.
When will earned points be added to my account?

Points earned by placing an order will be added when the order is fulfilled and shipped out to you. Points earned by completing other tasks are added instantly.
Do points and rewards expire?

Earned points do not expire. However, discount coupons and VIP rewards expire 1 year after being issued.
Can I combine coupons with additional discounts?

Yes, you can combine Ravers Club coupon discounts with product discounts.
Are there any conditions for using discount coupons?

Discount coupons have a minimum order amount requirement:

ā‚¬5 off coupon: on orders of ā‚¬20+
ā‚¬10 off coupon: on orders of ā‚¬40+
ā‚¬15 off coupon: on orders of ā‚¬60+
ā‚¬20 off coupon: on orders of ā‚¬80+
ā‚¬25 off coupon: on orders of ā‚¬100+
How do I get early access to new drops?

Get exclusive early access to new Rave Culture drops, before the shop opens to the public! When the shop is locked, youā€™ll receive a password to unlock the collection early.

Access is based on VIP levelsā€”Diamond members get the first look, followed by Gold, Silver, and Bronze/Everyone. Be the first to secure limited-edition pieces before they sell out!