At Rave Culture, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please review our return policy below to understand our guidelines:
- Rave Culture has a 14-day return policy, which means you have 14 days after receiving your item to make a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.Ā
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Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and other issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us via the live chat.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or product, please follow the return process outlined above and then place a new order for the desired item.
Refunds
We will notify you once weāve received and inspected your return, and let you know if the refund was approved or not. If approved, youāll be automatically refunded on your original payment method within 10 business days.
Please keep in mind it may take some time for your bank or credit card company to process the refund. Shipping costs are non-refundable.
In some cases, store credit may be offered instead of a refund.
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Make a return
To start the return process, simply follow the link to ourĀ Returns Portal. Enter your order number and email or zip code, then follow the steps to complete your return request.